Head of Access Operations

FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child’s unique strengths, needs, and family context. Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment.

Our Mission Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances.

The Opportunity The Head of Access Operations owns how families move from referral to active and sustained care. This leader will run intake, scheduling, matching, care coordination, and the day-to-day operations of Community Health Workers, with accountability for both the family experience and the operating performance behind it. This is a hands-on builder role. You will make New Mexico work better now and build the model FronteraCare will use as we enter new states.

What You Will Do

• Lead the Referral to Care Journey
• Build the Access Operations Model for New Markets
• Build and Lead the Team
• Partner with Payer Operations
• Lead Community Health Worker Operations
• Use Data to See Around Corners
• Shape the Technology Behind Access
• Partner Across FronteraCare

Scope of the Role This role directly owns the following functions and outcomes: Intake, scheduling, and matching; Care coordination workflows and CHW operational accountability; SOPs, training, quality review, escalations, and performance management within access operations; Access systems, workflow infrastructure, and operational reporting; Client demand and provider capacity forecasting tied to matching and hiring needs; The multi-state access operations playbook and common performance standards.

What We Are Looking For 10 or more years of progressive experience in access operations, intake, scheduling, care coordination, or adjacent healthcare services operations within ABA, behavioral health, or another complex healthcare services environment. Direct responsibility for operations across multiple states, including experience opening, integrating, or scaling new markets. A track record of building a repeatable operating model while adapting appropriately to differences in payer environments, regulation, labor markets, and local demand.

What Success Looks Like New Mexico’s access operations are predictable and responsive, with clear ownership at every handoff. Families move from referral to active care faster and experience fewer avoidable delays. Leaders have trusted visibility into the referral pipeline, authorization turnaround, scheduling performance, matching constraints, and market capacity.

Compensation $170,000—$200,000 USD. All full-time employee benefits include health benefits, 401(k) plan, and PTO per year.

Why Join Us At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. We provide the tools, resources, collaboration you need to focus on what matters most: delivering high-quality, family-centered care.