Manage medical device complaints for Fresenius Medical Care Canada using complaint systems, bilingual communication, and regulated quality processes.
This Quality Complaints Specialist completes timely complaint-handling activities for products marketed in Canada. The position supports customer service standards, regulatory requirements, and quality management programs. Responsibilities include complaint logging, investigation follow-up, sample coordination, reporting, and procedure maintenance.
Key Responsibilities:
- Log complaints in manufacturers' electronic complaint management systems
- Maintain local complaint logs and investigation records
- Request information from customers supporting complaint investigations
- Follow up with vendors on investigation status
- Coordinate complaint sample returns, inspections, and shipments
Requirements:
- University science degree preferred; practical college experience considered
- Three to five years' similar regulated-environment experience
- Proficiency with Microsoft Office tools
- Excellent written and verbal communication skills
- French and English bilingual capability
Apply complaint-handling expertise, investigation coordination, and bilingual communication to support Fresenius Medical Care Canada's product quality.
Medical Device Complaint Specialist in Richmond Hill employer: Fresenius Medical Care
Join a dynamic team where your expertise as a Quality Systems Specialist will be valued and nurtured. Our company fosters a collaborative work culture that prioritizes employee growth through continuous training and development opportunities, all while ensuring compliance with Health Canada and FDA standards. Located in a vibrant area, we offer competitive benefits and a supportive environment that encourages innovation and quality excellence.
