Parts Manager – Olympia, WA in Coquitlam

Gordon Truck Centers, Inc. (GTC) is now accepting applications for Parts Manager in Olympia, WA. The Parts Manager is responsible for the management, profitability and efficiency of the store Parts Department areas of responsibility including: proper purchasing procedures, inventory control, staff utilization, pricing, merchandising, displaying and advertising.

We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.

Responsibilities:

• Manage the department P&L, control costs and create/implement profitability growth opportunities.
• Lead a staff of parts counter and imbedded department parts support personnel including hiring, training, scheduling, payroll, retaining, coaching, setting and monitoring goals and ensuring acceptable performance.
• Implement systems and procedures to ensure the safety of all staff and company property.
• Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
• Design and maintain a staff cross-training program (tracking and documenting all tasks).
• Ensure all staff have completed their required monthly trainings in Company Learning Management system.
• Design and communicate career path growth for staff.
• Manage, monitor and maintain inventory control in order to minimize obsolescence and maintain healthy stock.
• Ensure vehicles and equipment are up to safe and working standards.
• Champion Elite Support Continuous Improvement initiatives to ensure parts procedures are efficient.
• Incorporate and maintain Continuous Improvement policies to establish a clean and organized department.
• Initiate ongoing and effective communication between departments to ensure timely turnaround of parts needed and efficient process flow.
• Build relationships with customers and handle customer complaints immediately and according to dealership guidelines.
• Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
• Implement processes to continually promote sales specials to customers.
• Build and maintain mutually beneficial relationships with all vendors.
• Manage freight recovery for all freight carriers for inbound/outbound freight.
• Work with sales and corporate staff to set a pricing policy that balances volume, customer loyalty, and the cost of doing business.
• Collaborate with leadership to establish department goals and utilize project management tools to meet deadlines.
• Communicate on a regular basis to upper management successes, failures and needs of the department.
• Other duties as business needs require.

Qualifications:

• Education: College degree or relevant on the job experience, preferred.
• Experience: Minimum of 4 years parts management or equivalent experience required.
• Skills: Solid working knowledge of dealership level parts department. Proven leadership skills. Must be professional and safety minded at all times. Excellent communication skills, including both verbal and written and well as listening skills. Excellent customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.

Job Conditions:

• Physical Demands: Requires standing, bending, stretching, and manipulating a computer keyboard, use of a telephone. Some heavy lifting up to 50 pounds on occasion.
• Environmental Demands: Mostly indoor work. Some noise while working around operation departments.
• Hours: Mon-Fri, 8AM to 4:30PM, must have shift flexibility.

Compensation: Starts at $92,200 base salary plus incentive program, based upon experience.

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP). Eligible employees can enroll in our company Health Savings Account (HSA). Tuition reimbursement and profit sharing are available for employees.

For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options. For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income. Employees receive paid vacation, personal time off (PTO) and six (6) paid holidays.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.

Gordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.