Guide RV customers through service with clear communication, careful documentation, and organized coordination from appointment through pickup. Fraserway RV needs a customer-focused connection.
As a Service Advisor, you will manage customer expectations, technician workflow, repair timelines, and service quality. You will listen to concerns, coordinate repairs, explain recommendations, and maintain communication. The position suits candidates with Service Advisor, Service Writer, or Shop Advisor experience in automotive, truck, marine, or RV service.
Key Responsibilities:
- Listen to customer needs and document repair concerns accurately
- Schedule appointments and create detailed work orders
- Explain estimates, costs, recommendations, and service options
- Provide updates about repairs, parts, costs, and timelines
- Review completed work and finalize customer invoices
Requirements:
- Service Advisor, Service Writer, or similar customer-facing experience
- Clear professional communication in person, email, and phone
- Ability to explain technical information clearly
- Organization and comfort managing competing priorities
- Computer and service management system proficiency
Use customer service, repair coordination, and technical communication skills to support confident RV service experiences at Fraserway RV.
RV Service Advisor Customer Experience employer: Fraserway-Rv
Fraserway RV is an exceptional employer located in Abbotsford, BC, offering a vibrant work culture where passion for the RV lifestyle meets professional growth. As a member of our sales team, you'll enjoy competitive commission-based earnings, comprehensive training, and unique benefits like an employer-matched RRSP program and employee discounts, all while helping customers create unforgettable memories with their families. Join us to be part of a company that values your sales expertise and fosters long-term relationships with both customers and employees.
