Service Administrator - Security Monitoring
Fraser Valley Fire Protection Ltd. — Abbotsford, BC
Six-month term assignment, full-time, with potential to extend or become permanent
Monday to Friday, 8:00 am to 4:30 pm, in-office
The job
Fraser Valley Fire Protection services fire, life safety, and security systems for customers across the Fraser Valley and beyond.
Responsibilities
- Enter completed labour and parts codes into sales orders
- Gather information from sales orders and service reports
- Send invoices and service reports to customers
Customer Service
- Receive calls directed to our security department
- Triage service calls between technicians and collaborate with other departments
- Provide basic troubleshooting or technical support for simpler problems
Scheduling
- Review customer and site information before booking
- Contact customers with a service date
- Create work orders and calendar entries in INFOtrac and ServiceTrade
- Prepare paperwork and service reports for technicians
- Check for outstanding estimates that can be scheduled alongside a visit
Records
- Data-entry and digitization of existing records.
What we're looking for
No specific credential or security background required. We do want to see that you can:
- Enter detailed data accurately from paper, PDF and verbal sources.
- Handle customer phone and email contact about billing, quotes or bookings, including difficult calls
- Work inside a job management, accounting, ERP or CRM system of any kind
- Manage several small tasks on different timelines
- Catch errors in paperwork and follow up to get the right answer
Useful but not required: service administration in trades or construction, fire protection or alarm industry experience, familiarity with INFOtrac or ServiceTrade, accounts receivable exposure.
Service Administrator employer: Fraser Valley Fire Protection Ltd
Fraser Valley Fire Protection is an exceptional employer that prioritizes the growth and well-being of its employees. With a strong commitment to integrity and customer service, we offer competitive wages, comprehensive benefits, and ongoing professional development opportunities in a supportive team environment. Located in Abbotsford, BC, our company not only values expertise but also fosters a culture of collaboration and respect, making it an ideal place for skilled professionals looking to build a rewarding career in the fire protection industry.
Contact Details:
Fraser Valley Fire Protection Ltd Recruitment Team
