Afternoon Team Lead – Guelph, ON

Our warehouse is a busy operation. Keeping everything moving takes more than getting the work done — it takes people who can see what needs to happen next, keep the team focused, and step in when things don't go according to plan. As our Afternoon Team Lead, you will play an important role in keeping our warehouse operation running smoothly.

Working alongside the Afternoon Shift Supervisor, you will help direct the work, support the team, and make sure priorities are completed safely, accurately and on time. This is a hands-on leadership role. You'll spend your time on the warehouse floor, working with Forklift Operators and Warehouse Associates, monitoring progress, solving problems and helping the team stay on track.

You will also be the designated back-up to the Afternoon Shift Supervisor. When the Supervisor is away or needs support, you'll be expected to step up, make good decisions and keep the operation moving. At Fraser Direct, our success is built on our commitment to our clients. Our Team Leads help us Deliver the Promise by making sure quality, productivity, safety and service standards are met every day.

What You'll Do

• Provide hands-on leadership and direction to employees throughout the shift.
• Communicate priorities, progress and challenges with the Afternoon Shift Supervisor.
• Allocate and redirect labour as priorities change.
• Train and coach team members on SOPs and daily processes.
• Set clear expectations and address performance, conduct or attendance concerns when needed.
• Lead by example and help build a positive, respectful and accountable team environment.
• Bring forward ideas that can improve safety, quality, productivity, service or the way we work.
• Monitor progress throughout the shift and adjust priorities and labour as circumstances change.
• Coordinate activities across warehouse departments, including Inventory and Pick & Pack.
• Identify bottlenecks and competing priorities early and take action to keep work moving.
• Make good decisions when priorities change or unexpected issues come up.
• Provide hands-on support to Warehouse Associates and Forklift Operators when needed.
• Make sure company and client SOPs, quality requirements and service expectations are followed consistently.
• Check work for accuracy and quality and address issues promptly.
• Reinforce Health & Safety requirements and address unsafe conditions when they arise.
• Maintain good housekeeping standards and help keep work areas clean, organized and safe.
• Report safety concerns and incidents to the appropriate leader.
• Manage high volumes of email and make sure time-sensitive requests are actioned or escalated.
• Clearly communicate outstanding issues, priorities and follow-ups to support a smooth transition to the next shift.
• Act as a key-holder and provide back-up for building security, alarm systems and end-of-shift lock-up.
• Follow company requirements for product security and facility access.
• Make sure product, equipment and company property are handled and secured appropriately.

What We're Looking For

• 3 years of warehouse or third-party logistics experience.
• 1–2 years of supervisory, Team Lead or comparable warehouse leadership experience.
• Experience using an RF scanner and Warehouse Management System (WMS).
• Strong computer skills, including Microsoft Office, Word and Excel.
• Understanding of warehouse safety requirements and safe equipment use.
• Ability to read, understand and follow SOPs, written procedures and client-specific requirements.
• High level of accuracy and attention to detail.
• Ability to prioritize competing demands and direct resources to the work that matters most.
• Comfortable providing direction, setting expectations and holding others accountable.
• Ability to work independently while keeping the Supervisor informed.

Experience That's an Asset

• A background in third-party logistics (3PL) or a similar fast-paced, client-focused warehouse environment.
• Knowledge of different warehouse functions, such as Inventory, Pick & Pack, Shipping, Receiving or Projects.
• Hands-on experience operating a counterbalance forklift, narrow aisle reach truck or walkie.
• Familiarity with facility maintenance or building security.

Why Fraser Direct?

Fraser Direct is a family-owned Canadian company that has been providing supply chain services for more than 25 years. We have built our business through long-term relationships, referrals and a reputation for doing what we say we'll do. Service is at the heart of what we do. We care about getting things right for our clients and for each other.

When you join Fraser Direct, you'll find:

• A friendly, respectful and team-oriented workplace.
• A clean, organized, climate-controlled warehouse.
• Opportunities to learn and grow.
• Training and support to help you succeed.
• Health and safety as a priority.
• Health benefits plan and regular wage reviews.
• Company events and recognition programs.
• A workplace that values initiative, reliability and doing good work.

Details That Matter

• Core Hours: Sunday to Thursday: 3:30 p.m. – 11:59 p.m.
• Location: 65 Quarterman Road, Guelph, ON.
• Reports To: Afternoon Shift Supervisor.
• Supervises: Forklift Operators & Warehouse Associates.
• Compensation: $21.00 - $23.00/hour.
• Health benefits plan after 6 months employment.
• Physical Demands: Regularly required to stand, sit, talk, hear, walk, bend, stoop, reach, and perform physical tasks continuously throughout the shift.
• Ability to lift up to 50 lbs (23 kg) regularly throughout the shift.
• Maintain regular, predictable attendance is required.
• Availability: Full-time, year round.
• Work Authorization: Unrestricted work authorization in Canada.

If you're someone who takes ownership, enjoys working with a team and likes being the person others can count on when things get busy, we'd like to hear from you. Apply today and help us Deliver the Promise.