At a Glance
- Tasks: Manage dealer relationships and coordinate operations for growth and support.
- Company: Join Franklin Water Treatment, a leader in innovative water solutions.
- Benefits: Competitive salary, health insurance, RRSP matching, and paid time off.
- Other info: Great opportunities for training, career growth, and employee discounts.
- Why this job: Be part of a dynamic team making a real impact in the water treatment industry.
- Qualifications: Bachelor’s degree and 3+ years in account management or customer relations.
The predicted salary is between 63000 - 77000 $ per year.
Join Our Team as a Customer Account Manager at Franklin Water Treatment, a Division of Franklin Electric. At Franklin Water Treatment, we are leaders in innovative water treatment solutions, and we're seeking a reliable and customer-focused Account Manager in Alberta to become part of our growing team. If you excel in building strong relationships, supporting dealers, and coordinating operations while driving territory engagement, we encourage you to apply and grow your career with us!
What you will be doing:
- Manage and support existing dealer relationships throughout the territory while identifying opportunities for continued growth and strategic dealer development.
- Coordinate with internal technical, operations, customer service, and logistics teams to resolve dealer concerns efficiently.
- Assist with warranty claims, RGA (Return Goods Authorization) processes, and product issue resolution.
- Ensure warranty and return requests are handled professionally, accurately and in a timely manner.
- Assist in communicating product updates, installation best practices, and technical resources to dealer partners.
Who we want:
We’re looking for a motivated, focused and approachable professional who thrives on building trust and cultivating long-term partnerships. Highly organized and dependable, able to work confidently and independently in a field-based role while staying responsive and solution-oriented. Someone with a strong ability to balance dealer support, operational coordination, and territory support coordination. If you take pride in your work and are ready to be a crucial part of our team, WE WANT TO HEAR FROM YOU!
What you need:
- Bachelor’s degree in business, business management, marketing, engineering technology, or a related field (preferred).
- 3+ years of experience in account management, territory sales, dealer support, business development and customer relationship management.
Company Values & Benefits:
- Competitive wage based on experience and qualifications.
- Medical, dental, vision, and life insurance.
- Paid parental leave.
- RRSP plan with company match & service contributions to help you save for the future.
- Paid time off.
- Opportunities for training and career growth.
- Tuition Reimbursement.
- Employee discount program.
- Car allowance.
- Company cell phone.
Customer Account Manager in Edmonton employer: Franklin Electric Co.
At Franklin Water Treatment, we pride ourselves on being an exceptional employer that values innovation and teamwork. Our supportive work culture fosters professional growth through comprehensive training and career advancement opportunities, while our competitive benefits package ensures that employees feel valued and secure. Join us in Alberta, where you can make a meaningful impact in the water treatment industry while enjoying a balanced work-life environment.
