At a Glance
- Tasks: Manage and support 50-70 SMB accounts, ensuring their success and satisfaction.
- Company: Join Fours, a dynamic company focused on customer success in the cloud marketplace.
- Benefits: Enjoy flexible work hours, competitive pay, and opportunities for growth.
- Other info: Work remotely with a supportive team and enjoy a vibrant company culture.
- Why this job: Make a real difference by helping small businesses thrive with our solutions.
- Qualifications: Strong communication skills and a passion for customer success are essential.
The predicted salary is between 63000 - 77000 $ per year.
Fours (formerly Suger) is hiring an SMB Customer Success Manager (Eastern Time) to own a book of 50-70 SMB accounts, each up to 25K ARR, totaling 1M+ ARR, guiding onboarding and driving adoption and retention across the full customer lifecycle.
This full-cycle role requires kickoff calls, day-to-day support, and long-term relationships.
You’ll operate in a scaled CS motion with 80% async Slack communication and targeted calls for high-impact moments.
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SMB Customer Success Manager in Vancouver employer: Fours (formerly Suger)
At Suger, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the fast-paced world of B2B software. Our work culture is built on autonomy and empowerment, allowing you to take ownership of your projects while working alongside a talented team with experience from industry giants like Google and Salesforce. With competitive compensation, comprehensive healthcare benefits, and opportunities for professional growth, joining us means being part of a dynamic startup where your contributions directly impact our customers and the future of revenue operations.
