At a Glance
- Tasks: Create unforgettable experiences for guests while managing requests with professionalism and hospitality.
- Company: Join the luxurious Four Seasons Hotel Montreal, a hub of elegance and culture.
- Benefits: Enjoy discounts, complimentary meals, paid vacation, and travel opportunities at Four Seasons worldwide.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Be part of a passionate team dedicated to excellence in guest service and hospitality.
- Qualifications: Fluent in French and English, with 2-3 years of concierge experience preferred.
The predicted salary is between 49500 - 60500 $ per year.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.
About the role:
Four Seasons Hotel Montréal is looking for passionate and enthusiastic Concierges. Our concierges respond to a wide variety of requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction, while complying with all Four Seasons' policies.
What you will do:
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
- Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc;
- Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices;
- Works harmoniously and professionally with co-workers and supervisors;
- Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current;
- Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests;
- Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests;
- Supports Operations of the Front Desk when requested (during high operational periods, or low occupancy periods), this includes but is not limited to Check in and Check out of guests.
- Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Manual;
What you bring:
- Ability to communicate fluently in French and English, both orally and in writing; an advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele.
- Excellent knowledge of Downtown Montréal as well as all of its main cultural and culinary points of interest;
- Have a good resistance to stress and manage it positively and effectively;
- Be comfortable in a fast-paced environment;
- Demonstrate very good team spirit;
- Interest and ability to provide outstanding service to our internal, external customers and our suppliers;
- Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;
- Maintain a professional appearance and behave in a mature manner with integrity at all times;
- Attention to detail and ability to multitask in a dynamic environment;
- Be organized, meticulous and resourceful;
- Demonstrate creativity and initiative;
- Being a member of Clef d'Or is a plus;
- 2-3 years of experience of hospitality experience as Concierge;
What we offer:
Discounts at MARCUS Restaurant and the Guerlain Spa. Employee recognition programs (Employee of the Month, anniversary celebrations, etc.). Complimentary meals per shift at Café 1440. Paid vacation plus two additional floating holidays per year. Strong training and development programs. Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability). And more!
The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands. Four Seasons is an equal opportunity employer committed to diversity and inclusion.
Concierge (Temps partiel / Part time) in Montréal employer: Four Seasons Hotels Ltd
Four Seasons Hotels Ltd is an attractive employer due to its commitment to creating a world-class employee experience and fostering a supportive work culture. The company emphasizes personal growth, teamwork, and treating each other with respect, which contributes to a positive environment for all staff members. Employees have the opportunity to work in luxury settings and be part of a team that values genuine hospitality and excellence.
