Lead observability, operational analytics, and platform reliability for Four Seasons in Toronto, with three weekly days at the corporate office.
As Platform Engineer, Central Integrations, Reliability & Performance, you will support cloud-hosted and SaaS-based enterprise services. The work spans monitoring, telemetry, dashboards, reporting, automation, performance optimization, and incident management. You will partner with Infrastructure, Security, DevOps/SRE, Data Teams, Architects, and technology partners.
Key Responsibilities:
- Monitor availability, performance, throughput, and operational health
- Build dashboards, service scorecards, alerts, and telemetry
- Track KPIs, SLIs, SLOs, and performance metrics
- Improve logging, tracing, analytics, and service monitoring
- Support incident response, root cause analysis, and reviews
Requirements:
- Seven-plus years supporting enterprise applications, platforms, or services
- Experience with cloud-hosted and vendor-managed SaaS environments
- Experience troubleshooting production and synchronization issues
- Familiarity with Dynatrace, Splunk, Elastic, Datadog, or Grafana
- Understanding of SRE principles, DevOps, and CI/CD practices
Bring reliability engineering, observability, analytics, and operational support experience to Four Seasons' connected global platforms.
Observability and Reliability Platform Engineer in Toronto employer: Four Seasons Hotels and Resorts
At Four Seasons, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, respect, and personal growth. Our commitment to luxury service is matched by our dedication to employee well-being, offering competitive salaries, comprehensive benefits, and opportunities for professional development in a vibrant Toronto location. Join us to be part of a team that values genuine connections and strives to create lasting impressions for both our guests and our employees.
Contact Details:
Four Seasons Hotels and Resorts Recruitment Team
