Customer success expertise and Secure Data Exchange knowledge define this fully remote Ontario role with Fortra. Build trusted customer relationships and guide resolutions.
As Customer Advocacy Manager, you manage strategic customers and connect them with internal Secure Data Exchange teams. You support retention, product value, and customer growth through account management, communication, and cross-functional coordination. The role requires familiarity with IT, Managed File Transfer, and cloud technology concepts.
Key Responsibilities:
- Build influential relationships with customers and internal teams
- Direct daily delivery of Secure Data Exchange services
- Identify and mitigate customer retention risks proactively
- Coordinate customer needs with Support, Product, Sales, Development, and Cloud
- Own Root Cause Analysis and drive timely outcomes
Requirements:
- Three-plus years of relevant customer success experience
- Or five-plus years of support experience
- Bachelor's degree in Computer Science or MIS, or equivalent
- Experience with Dynamics and Salesforce account management
- Strong communication, negotiation, listening, and problem-solving skills
Apply customer advocacy, product knowledge, and communication skills to strengthen Secure Data Exchange customer outcomes at Fortra.
Customer Success Manager Secure Data Exchange in Ottawa employer: Fortra
Fortra is an exceptional employer that fosters a collaborative and innovative work culture, where AI Product Managers can thrive in a dynamic environment. With a strong focus on employee growth and development, you will have access to cutting-edge resources and opportunities to lead impactful projects in the AI space. Located in a vibrant area, Fortra offers unique advantages such as flexible work arrangements and a commitment to responsible AI practices, making it a rewarding place to build your career.
