Customer Service Technician in Prince George

Location: Prince George, BC, CA

Branch: Gas

Affiliation: IBEW

Employment Status: Full-Time Regular

Salary: $50.09 Hourly

Short-term Incentive Eligible: Yes

Workplace Flexibility: No

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Are you a skilled technician with a passion for public safety and customer service? Join our team as a Customer Service Technician, where you'll play a vital role in ensuring the safe and efficient operation of gas-burning equipment and infrastructure.

Responsibilities

• Must be competent in a variety of skilled functions related to public safety, consumer relations and the welfare of company property.
• This shall include troubleshooting to a wide range of gas burning equipment and associated control media as required to identify safety issues and to make safe the appliance.
• Must exercise good judgment, under general terms of reference, in carrying out remedial action and/or suspending service with proper follow-up action under codes and other requirements.
• Must construct, test and certify piping installations, metering and gas pressure regulating equipment on the company’s behalf to strict standards and governmental codes.
• Must carry out follow-up maintenance programs, including service to gas burning equipment and associated control media.
• Provide repair and adjustment service to all equipment indigenous to the residential and commercial field to the maximum input allowed under the Utility Ticket or Gas B ticket.
• Install and field-maintain gas measurement and pressure regulation equipment.
• Carry out a variety of tests related to gas utilization involving the testing for and measurement of O2, CO, CO2 and other products of combustion.
• Investigate, locate and categorize gas leakage on an emergency basis and take necessary action to protect the public and eliminate hazard.
• Assist other operational areas such as system pressure surveys and field work for Gas Supply Department.
• Handle emergency incidents such as fires, explosions, asphyxiations, unplanned outages.
• Operate portable L.N.G. vaporization equipment safely and efficiently.
• Install house-lines, recesses, relief stacks, or vent lines for any volume or delivery pressure.
• Offer current and potential customers technical and promotional advice on matters related to gas usage.
• Perform tie-in welds to connect meter sets to the gas distribution system when required and trained.

Requirements

• High school graduation.
• A valid Gas “B” Ticket (TSBC) or a Utility ticket or equivalent qualification.
• Demonstrated safe work habits and adherence to safety regulations.
• Demonstrated planning and organizing skills.
• Demonstrated written and oral communication skills.
• Demonstrated proficient computer skills.
• Demonstrated knowledge of theory and operation of material and equipment relating to gas distribution work.
• Demonstrated proficiency in the use of tools, equipment and instruments.
• Ability to exercise judgment, act on own initiative and work independently.
• Ability to meet the public as a representative of FortisBC.
• A valid class 5 driver’s license.
• General good health, and adequate physical strength, agility and dexterity.
• A valid company OA welding ticket or capability of obtaining same through internal training.

Additional Information

• The successful candidate must participate in our standby rotation.
• This position requires overtime as per operational requirements.
• The successful candidate must adhere to the residency requirement.
• Out of town work may be required.
• In locations with four (4) or less field employees, the Customer Service Technician will function as the Customer Service Technician, Distribution Mechanic and/or Crew Leader.
• In locations of five (5) or more Distribution employees, Customer Service Technicians will function as the Customer Service Technician and Distribution Mechanic.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community. FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.