At a Glance
- Tasks: Lead a team of Billing Analysts to enhance customer experiences and drive performance.
- Company: FortisBC, a dynamic energy services provider in beautiful British Columbia.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a culture of continuous improvement in a supportive work environment.
- Why this job: Make a real difference in customer service while leading a passionate team.
- Qualifications: Experience in team management and a passion for customer service excellence.
The predicted salary is between 66150 - 80850 $ per year.
Fortis BC is seeking a Team Manager for our Kelowna contact centres.
You will lead a team of Billing Analysts, guiding performance and delivering high-quality customer experiences across channels.
You’ll coach staff to meet service standards, manage escalations, and drive a culture of continuous improvement in a dynamic energy services environment.
The role supports a hybrid work arrangement with potential flex-location days within British Columbia, reporting to the Billing Production Manager.
#J-18808-Ljbffr
Billing Team Manager – Hybrid Customer Experience in Kelowna employer: FortisBC
FortisBC is an exceptional employer, offering a dynamic work environment in Vancouver, BC, where you can thrive as a Privacy Officer & Senior Legal Counsel. With a commitment to safety, inclusivity, and employee growth, we provide competitive salaries, flexible work options, and opportunities for lifelong career development. Join our diverse team of over 2,700 employees and contribute to shaping a sustainable energy future while enjoying the benefits of a supportive workplace culture.
