At a Glance
- Tasks: Manage pre-sales and post-sales escalations, collaborating with R&D, Customer Support, and Sales teams.
- Company: Fortinet, a leader in cybersecurity solutions with a collaborative culture.
- Benefits: Comprehensive benefits package, including medical, dental, vision, and flexible spending accounts.
- Other info: Join a dynamic team focused on continuous learning and customer satisfaction.
- Why this job: Make a real impact in cybersecurity while working with innovative technologies and global customers.
- Qualifications: Experience in project management or technical support; knowledge of networking technologies is a plus.
The predicted salary is between 100000 - 130000 $ per year.
Fortinet is looking for a project manager working directly with R&D, Customer Support and Sales team to manage critical pre-sales feature development and post-sales issue resolution related to Fortinet’s key products. In this individual contributor role, you will manage escalations from the field, understand the details of the customer’s new feature requirements and issues, and track projects until a solution is delivered.
As a Project Manager, you will:
- Have previous experience in project management, technical support, software development or QA
- Hold a bachelor’s degree in computer science, Engineering, or related technical discipline
- Have prior experience in handling complex customer escalations and working closely with sales and support engineers
- Possess knowledge of TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering, Antispam, etc.
- Demonstrate a sense of urgency in responding to field requests, with good judgement on case severity and business impact
- Exhibit strong communication skills (written and verbal) and professionalism
- Be self-motivated, detail-oriented, ability to work under pressure
The Canada base salary range for this full-time position is expected to be between $100,000 - $130,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.
Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group.
Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
Technical Project Manager in Burnaby employer: Fortinet, Inc.
Fortinet is an exceptional employer that prioritizes employee well-being and professional growth, offering a comprehensive benefits package that includes 100% company-paid medical, dental, and vision coverage from day one. With a dynamic work culture that fosters innovation and collaboration, employees are encouraged to take ownership of their roles while enjoying competitive compensation and flexible leave policies. Located in Canada, Fortinet provides a unique opportunity to work on cutting-edge technology in a rapidly growing environment, making it an ideal place for those seeking meaningful and rewarding employment.
