At a Glance
- Tasks: Provide expert-level support for FortiAnalyzer and FortiManager solutions.
- Company: Join Fortinet, a leader in network security, in Burnaby, BC.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic team environment focused on innovation and customer success.
- Why this job: Enhance customer satisfaction while deepening your network security expertise.
- Qualifications: 4+ years in technical support with strong TCP/IP knowledge.
The predicted salary is between 72000 - 88000 $ per year.
Become a Senior Technical Support Specialist with Fortinet in Burnaby, BC, providing expert-level support for Forti Analyzer and Forti Manager solutions.
Help enhance customer satisfaction through effective troubleshooting and problem resolution.
Fortinet is looking for a seasoned technical support specialist to join its dynamic team.
With a focus on customer relations and technical service, you'll be responsible for managing support cases and collaborating with internal teams.
This role offers an opportunity to deepen your understanding of network security while helping customers improve their product implementations.
Key
Responsibilities
- Deliver direct support through multiple channels
- Troubleshoot and recommend actions for product issues
- Document and communicate findings effectively
- Assist in reproducing lab environments for debugging
- Ensure case management follows through to closure
Requirements
- Over 4 years in a technical support role
- Strong grasp of TCP/IP and related technologies
- Experience with firewalls and VPN security products
- Exceptional analytical and troubleshooting skills
- Relevant degree or equivalent experience
Utilize your expertise to drive innovation and customer success at Fortinet in Burnaby. #J-18808-Ljbffr
Senior Technical Support Specialist in Burnaby employer: Fortinet, Inc.
Fortinet is an exceptional employer that prioritizes employee well-being and professional growth, offering a comprehensive benefits package that includes 100% company-paid medical, dental, and vision coverage from day one. With a dynamic work culture that fosters innovation and collaboration, employees are encouraged to take ownership of their roles while enjoying competitive compensation and flexible leave policies. Located in Canada, Fortinet provides a unique opportunity to work on cutting-edge technology in a rapidly growing environment, making it an ideal place for those seeking meaningful and rewarding employment.
