Join Fortinet as a Technical Account Manager, the primary technical contact for premium customers. This role enables you to expand your network security knowledge while directly impacting customer success.
You will be responsible for providing exceptional technical support, analyzing customer configurations, and recommending the best actions. Your expertise in network security and strong communication skills will be crucial in educating clients and addressing their needs effectively. This position requires at least five years of experience in the networking sector.
Key Responsibilities:
- Gather and analyze customer network information
- Recommend actionable changes based on analysis
- Support installations and configurations for clients
- Conduct regular technical status updates with customers
- Develop documentation for troubleshooting practices
Requirements:
- Minimum five years in a relevant technical environment
- Strong skills in network security and routing
- Experience in Windows applications and scripting
- Excellent communications and service-oriented mindset
- Relevant certifications like CCNA, CCNP, or CISSP
Make a meaningful impact at Fortinet by supporting client success and enhancing your technical skills.
Fortinet Technical Account Manager Position in Burnaby employer: Fortinet, Inc.
Fortinet is an exceptional employer that prioritizes employee well-being and professional growth, offering a comprehensive benefits package that includes 100% company-paid medical, dental, and vision coverage from day one. With a dynamic work culture that fosters innovation and collaboration, employees are encouraged to take ownership of their roles while enjoying competitive compensation and flexible leave policies. Located in Canada, Fortinet provides a unique opportunity to work on cutting-edge technology in a rapidly growing environment, making it an ideal place for those seeking meaningful and rewarding employment.
