Fortinet FortiSASE troubleshooting leads this Technical Support Engineer position, using networking expertise and customer communication to resolve security cases.
This Technical Support Engineer supports Fortinet's Secure Access Service Edge product, FortiSASE. The work involves configuration analysis, customer system analysis, corrective recommendations, and technical education. You will consult documentation, reproduce environments, isolate problems, and manage cases through closure.
Key Responsibilities:
- Troubleshoot Fortinet's FortiSASE product
- Collect and analyze configuration and system information
- Recommend corrective actions and potential new solutions
- Reproduce customer environments and isolate problems
- Manage escalations, communications, and cases through closure
Requirements:
- Three or more years in technical support or system administration
- Networking or security company experience, or equivalent education
- Knowledge of Windows, OSX, and Linux operating systems
- Understanding of TCP/IP, routing, switches, BGP, and SDWAN
- Strong troubleshooting and written and verbal communication skills
Apply FortiSASE troubleshooting, networking knowledge, and case management skills to Fortinet customer support.
Fortinet FortiSASE Support Engineer in Burnaby employer: Fortinet, Inc.
Fortinet is an exceptional employer that prioritizes employee well-being and professional growth, offering a comprehensive benefits package that includes 100% company-paid medical, dental, and vision coverage from day one. With a dynamic work culture that fosters innovation and collaboration, employees are encouraged to take ownership of their roles while enjoying competitive compensation and flexible leave policies. Located in Canada, Fortinet provides a unique opportunity to work on cutting-edge technology in a rapidly growing environment, making it an ideal place for those seeking meaningful and rewarding employment.
