At a Glance
- Tasks: Troubleshoot and resolve virtualization issues while collaborating with support teams.
- Company: Join Fortinet, a leader in cybersecurity solutions with a supportive culture.
- Benefits: Comprehensive health coverage, flexible leave policies, and competitive salary.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real impact by solving customer challenges in cloud environments.
- Qualifications: Expertise in virtualization technologies and strong analytical skills required.
The predicted salary is between 122000 - 150000 $ per year.
Responsibilities:
- Troubleshoot and resolve tickets opened by other support teams.
- Work with that support team to gather the needed information to solve the problem raised.
- Answer virtualization questions that customers raise about deploying Fortinet products in VM/Cloud environments.
- Build test environments and reproduce customer problems.
- Test scenarios in order to establish best practices & assess interoperability when deploying Fortinet solutions.
- Keep abreast of new developments and bulletins regarding your primary area of specialization.
- Develop best practices.
- Identify common virtualization problems encountered at Fortinet and follow up with documentation and/or training to address them.
- Identify configuration settings or deployments that are potentially problematic, as well as what settings are important for optimal performance and business continuity.
- Provide input to product management and technical documentation teams.
- Develop a methodology for determining whether a technical problem lies primarily with the Fortinet product or with the VM/Cloud environment.
- This role may in the future involve some after-hours on-call support but is not anticipated initially.
Requirements:
- Expert level expertise in 1-2 of the following virtualization technologies: Hypervisor (VMWare vSphere, KVM, Hyper-V, Citrix Xen), Public Cloud (AWS, Azure, GCP, IBM, OCI, Rackspace), SDN (VMware NSX-T, OpenStack).
- Data center operational experiences based on ITIL best practice.
- Strong networking knowledge (Layer 2 & Layer 3).
- Knowledge of firewall concepts and considerations.
- Strong analytical and troubleshooting skills.
- Persuasive and precise verbal and written communication skills.
- Nice to have: Experience with container technologies (Docker, Kubernetes, AWS Container Service).
- Solution Architect/DevOps certification from AWS, Google Cloud, Azure, etc.
- Cloud vendor-provided training.
- Script programming - Python, Shell, Javascript, Yaml, Terraform, Ansible, etc.
Salary and Benefits:
The Canada base salary range for this full-time position is expected to be between $122,000 - $150,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.
Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.
All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
Cloud Escalation & Post-Sales Dev-Ops Specialist in Burnaby employer: Fortinet, Inc.
Fortinet is an exceptional employer that prioritizes employee well-being and professional growth, offering a comprehensive benefits package that includes 100% company-paid medical, dental, and vision coverage from day one. With a dynamic work culture that fosters innovation and collaboration, employees are encouraged to take ownership of their roles while enjoying competitive compensation and flexible leave policies. Located in Canada, Fortinet provides a unique opportunity to work on cutting-edge technology in a rapidly growing environment, making it an ideal place for those seeking meaningful and rewarding employment.
