Lead service workflow and customer communication at Ottawa RV Truck & Trailer, coordinating four bays and four technicians across daily operations.
As Service & Operations Manager, you will own the facility's operation from intake through delivery. Your focus includes scheduling, parts coordination, work orders, billing, customer updates, and shop financial performance. You will work alongside the Shop Foreman, who oversees technicians and repair quality, while you keep jobs organized, staged, and moving efficiently.
Key Responsibilities:
- Plan incoming work across four bays and four technicians
- Prioritize jobs using urgency, parts, and capacity
- Open, manage, and close work orders
- Order and track parts for active jobs
- Provide quotes, updates, and realistic timelines
Requirements:
- Experience in service operations, shop management, or service advising
- Strong organizational and time management skills
- Mechanical understanding of commercial trucks and trailers
- Strong communication and customer service skills
- Financial awareness of labour, parts, and gross profit
Bring organized scheduling, parts coordination, customer communication, and financial awareness to Ottawa RV Truck & Trailer.
Service Operations Manager Ottawa employer: Formulafordlincoln
At Wilson Chevrolet and Wilson Ford, we pride ourselves on being an exceptional employer that values teamwork, innovation, and professional growth. Our dynamic work culture fosters collaboration and encourages employees to take initiative, while our commitment to employee development ensures that you have ample opportunities to advance your career in the automotive industry. Located in a vibrant community, we offer competitive benefits and a supportive environment where your contributions directly impact our success.
