Embrace your passion for technology as an AI Infrastructure Associate at ForIT. Support our aviation clients remotely while innovating solutions and improving AI-driven processes.
As a Mid-level specialist, you'll be integral to our team, tackling tier 1 and tier 2 support issues across various platforms. Your role will involve using Claude Code to create scripts and automations, enhancing overall efficiency. You'll have the opportunity to diagnose problems, review AI-generated replies, and implement fixes that improve our support operations.
Key Responsibilities:
- Write scripts and automations using Claude Code daily
- Resolve Windows and macOS support issues
- Review and correct AI-drafted responses
- Create and manage user accounts in Entra ID
- Propose solutions for repeat issues and document processes
Requirements:
- Strong passion for technology and troubleshooting
- Hands-on experience with Windows and Microsoft 365
- Proficiency in PowerShell or Python scripting
- Familiarity with using AI coding tools
- Ability to work in a startup environment
Your tech enthusiasm and problem-solving skills will help shape the future of support at ForIT.
