At a Glance
- Tasks: Design and implement ITSM systems using ServiceNow, guiding clients through their platform journey.
- Company: Join a leading tech firm focused on innovative IT solutions.
- Benefits: Competitive salary, flexible work options, and continuous learning opportunities.
- Other info: Dynamic team environment with opportunities for professional growth and industry exposure.
- Why this job: Be a key player in transforming businesses with cutting-edge ServiceNow technology.
- Qualifications: Expertise in ServiceNow with strong problem-solving and leadership skills.
The predicted salary is between 103500 - 126500 $ per year.
We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect will contribute to a team of specialists working to assist our clients in understanding their ServiceNow environments. This role will focus primarily on the implementation, configuration, and management of customers' ServiceNow platform.
The Technical Architect will be an expert in ServiceNow and have a proven methodology and best practice for implementing the ServiceNow platform and associated modules. To be successful, the Technical Architect will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes.
The Technical Architect will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes; focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes.
Responsibilities:
- Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modules.
- Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
- Guide customers in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes.
- Lead technical aspects of project delivery and solution delivery for engagements.
- Provide technical leadership on best practices for ongoing support of ServiceNow.
- Lead the configuration and development of modules to meet customers' business outcomes and requirements.
- Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
- Guide and provide required oversight/training for the customer's system administrators throughout the engagement.
- Provide support and technical consultancy for ServiceNow implementations and ongoing BAU usage of ServiceNow.
- Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform.
- Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform.
- Identify potential problem areas within customer ServiceNow environments and provide advice on problem resolution.
- Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
- Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules.
- Support sales and pre-sales activities as required.
- Provide technical support to customers as they implement the ServiceNow platform and the respective modules such as ITSM, ITAM, ITOM, and ITBM.
- Assist SHI teams in managing project timelines and customer expectations.
- Develop into a go-to resource for others on the team as well as regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members.
- Attend, support and represent SHI at conferences and events.
- Stay up to date on new ServiceNow product offerings, take ongoing training and certification and accreditations.
- Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - from licensing to purchasing to deployment to decommissioning.
ServiceNow Technical Architect in Toronto employer: Forhyre
As a ServiceNow Technical Architect at our company, you'll be part of a dynamic IT & Software Asset Management team that values innovation and collaboration. We offer a supportive work culture that prioritizes employee growth through continuous training and mentorship, ensuring you stay at the forefront of industry trends. Located in a vibrant area, our company provides unique opportunities to engage with clients and contribute to meaningful projects that enhance their ServiceNow environments.
