Elevate your career with Ford Credit Canada as a remote Bilingual Customer Service Representative. You will manage financial accounts, negotiate payment solutions, and provide expert service to customers.
In this full-time remote role, you will support a broad network of Canada's Ford and Lincoln dealers. The ideal Bilingual Customer Service Representative will possess strong communication and analytical skills while resolving early-stage delinquency. Your responsibilities include problem-solving financial accounts and delivering professional service that upholds Ford Credit's reputation.
Key Responsibilities:
- Manage early-stage delinquency and identify root causes
- Negotiate sustainable payment arrangements with customers
- Analyze account history to propose solutions
- Follow established procedures and guidelines consistently
- Act as a brand ambassador for Ford Credit Canada
Requirements:
- High School Diploma or equivalent is required
- Bilingual in English and French with excellent communication
- Proficient in MS Office applications
- Experience in collections or financial services is preferred
- Ability to adapt quickly in a fast-paced environment
Take your customer service skills to Ford Credit Canada and support financial well-being effectively.
Bilingual Customer Service Role - Remote in Montréal employer: Ford
Ford of Canada is an exceptional employer that prioritizes employee growth and innovation within a collaborative work culture. Located at the Windsor Engine Plant/Essex Engine Plant, employees benefit from competitive salaries, a commitment to diversity, and opportunities to engage in meaningful projects that drive both personal and professional development. Join us in crafting high-quality vehicles while being part of a team that values your contributions and fosters a supportive environment.
