Elevate customer interactions as a Bilingual Customer Service Representative at Ford Credit Canada. Provide exceptional service and professional expertise to ensure every customer leaves satisfied.
In this critical role, you'll work within a dedicated team, supporting Ford/Lincoln dealers while navigating customer finance journeys. Your skills in problem-solving and maintaining professionalism will shine as you resolve inquiries and enhance Ford Credit Canada's reputation. Adaptability is key as you manage high call volumes and participate actively in team discussions.
Key Responsibilities:
- Deliver superior customer satisfaction with each interaction
- Problem-solve by reviewing customer account histories
- Follow established policies for consistency and quality
- Act as a brand ambassador for Ford Credit
- Manage inbound and outbound calls efficiently
Requirements:
- High School Diploma or equivalent
- Bilingual in French and English
- Strong communication skills for difficult conversations
- Proficiency in MS Office applications
- Experience in financial services is a plus
Become a trusted expert in customer care while ensuring a premium experience with Ford Credit Canada.
Bilingual Customer Service Representative in Edmonton employer: Ford
Ford of Canada is an exceptional employer that prioritizes employee growth and innovation within a collaborative work culture. Located at the Windsor Engine Plant/Essex Engine Plant, employees benefit from competitive salaries, a commitment to diversity, and opportunities to engage in meaningful projects that drive both personal and professional development. Join us in crafting high-quality vehicles while being part of a team that values your contributions and fosters a supportive environment.
