Multi-Site General Manager in Montréal

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent.

Pay Rate - $61,200 - $80,000 per year

Position Overview

The Store Manager II Multi-Unit - Canada executes and provides leadership and oversight for all facets of bookstore operations including:

• Hiring, training, supervising, developing and motivating managers, supervisors, and team members.
• Preparing and executing store operating plans.
• Establishing and enhancing strong campus relations.
• Guiding course materials activities.
• Maintaining a high level of customer service throughout the store.
• Delivering on General Merchandise expectations.
• Demonstrating expert-level knowledge of Follett systems and strategies.
• Completing other necessary store activities as needed for multiple locations.

Effectively executes company programs and initiatives and conducts weekly visits to each of the units they oversee. Ensures compliance with company policies and procedures. Resolves complaints and escalated issues in a timely and satisfactory manner. Partners with various support partners. Consistently demonstrates Follett Values.

Responsibilities

• Responsible for full-cycle talent management, including recruiting, training, coaching and talent development for full-time, part-time, and temporary team members in all units they manage.
• Works to identify key talent to support the talent pipeline.
• Ensures effective performance management and maintains a culture of accountability.
• Develops cross-functional teams of engaged associates with the ability to execute initiatives and drive operational standards and business results.
• Provides staff training and manages other staff managers.
• Develops and promotes a team environment and acts as a leader within the store to all staff levels.
• Makes decisions relating to the selection and deployment of staff in order to meet sales and labor budgets.
• Prepares and implements detailed operating plans for all store departments for standard operations, busy rush periods, and special events.
• Shares plans with managers and team members and leads/drives them to execution.
• Analyzes store financials and makes determinations regarding how to positively impact future sales/expense opportunities.
• Plans and prepares for promotions.
• Establishes, enhances, and maintains positive, responsive relationships with the campus community.
• Provides oversight and guidance for all facets related to course materials.
• Interacts with faculty and others as needed to gain access to adopted titles for the upcoming semester.
• Develops a customer-centric experience and engages team members in the delivery/execution of that objective.
• Manages the visual presentations to create an exciting shopping environment for customers.
• Utilizes expert-level General Merchandise knowledge to execute corporate objectives.
• Acts as 'store operations' subject matter expert to others within their region.
• Partners with peers in the development of solutions for continuous business improvement.
• Ensures all back-office functions are completed in accordance with company directives.
• Performs other duties as assigned.

Requirements

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Retail management or strong customer service experience; academic retail experience a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Proven success in managing multi-site store locations with volumes of $1M - $3M.
• Travel: minimal - less than 10%.

Full time benefits:

• Medical, Dental, & Vision Voluntary Insurance plans.
• 401k + 100% company match (up to 4%).
• 80 hours vacation + sick days.
• 10 paid company holidays.
• Quarterly Bonus Plan.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.