At a Glance
- Tasks: Lead digital customer success initiatives for over 7,000 customers through innovative programs.
- Company: Join a fast-paced tech company in Toronto with a hybrid work model.
- Benefits: Enjoy a collaborative culture, competitive salary, and opportunities for growth.
- Other info: Be part of a dynamic team focused on innovation and collaboration.
- Why this job: Make a real impact by enhancing customer experiences and driving success at scale.
- Qualifications: Experience in customer success and strong data-driven decision-making skills.
The predicted salary is between 82800 - 101200 $ per year.
Float is seeking a Digital CSM to own health, adoption, and expansion for its Scaled segment of 7,000+ customers.
You’ll design a digital‑first, one‑to‑many program including webinars, email lifecycle, in‑app education, and community touchpoints to cover accounts at scale.
This role rewards data‑driven decision making, collaboration with CX, Product, Rev Ops, and a fast, ambitious culture in Toronto with a hybrid work model.
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Scaled Customer Success Program Lead in Toronto employer: Float
Float is an exceptional employer, offering a dynamic and collaborative work environment where every team member's voice is valued. With a strong focus on employee growth, competitive compensation, and a hybrid work model based in Toronto, Float empowers its employees to take ownership of their projects while making a meaningful impact in the fintech space. Join a passionate team that thrives on innovation and creativity, all while enjoying unique perks like catered lunches and a dog-friendly office.
