At a Glance
- Tasks: Drive customer success and retention while building strong relationships with fitness industry clients.
- Company: Join a fast-growing startup revolutionizing fitness business management with innovative software solutions.
- Benefits: Enjoy competitive salary, hybrid work model, health benefits, and wellness programs.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Be part of a dynamic team making a real impact in the fitness industry.
- Qualifications: 3-5 years in customer success or account management; bilingual in French/English preferred.
The predicted salary is between 62100 - 75900 $ per year.
About FLii P
FLii P is revolutionizing fitness business management through our all-in-one Saa S platform.
As a seed-stage startup, we’ve recently raised over 4 million CAD and are scaling rapidly, aiming to 4x our growth over the next two years.
We serve gyms, yoga studios, martial arts centers, and other fitness businesses with powerful software solutions that streamline operations and improve customer management.
We’re part of the Google for Startups Accelerator and backed by top investors.
Role Overview
We’re seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy.
This is a founding CS role where you’ll build relationships with our fitness industry clients, ensure they achieve their business goals using FLii P, and contribute to our rapid growth trajectory.
You’ll work closely with sales, product, and support teams to deliver exceptional customer experiences.
- Guide new clients through the onboarding steps while transitioning from their previous software to FLii P
- Identify opportunities for account expansion and revenue generation within our customer base
- Advise customers on how to improve their performance and their return on investment
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly
- Work closely with our product and engineering teams to resolve issues
- Work collaboratively with clients to help them fully understand our value and achieve results
Requirements
- 3-5 years of customer success, account management, or client-facing experience
- Bilingual - French/English (written and verbal) with a preference for english native speakers
- Experience in B2B Saa S or technology environments
- Proven track record of managing customer relationships and driving retention
- Analytical mindset with ability to interpret customer data and usage metrics
- Self-motivated with excellent organizational and project management skills
- Experience in fitness, wellness, or related industries is an aset
- Personal Attributes
- Proactive Builder: Takes initiative and drives improvements independently
- Data-Driven: Uses metrics to inform decisions and measure success
- Team Player: Collaborative approach with strong cross-functional skills
- Relationship-Oriented: Builds trust and meaningful connections with clients
- Curious & Quick Learner: Adapts quickly and embraces new challenges
- Resilient & Adaptable: Thrives in fast-paced startup environment
- Positive Attitude: Maintains optimism and grows with feedback
Benefits
- Competitive salary and benefits package
- Hybrid work model with flexible remote culture
- Health & insurance benefits
- Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move
- Direct access to executive team and significant growth opportunities
- Career advancement opportunities in various department (Customer Success, Sales, Marketing, etc.)
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Customer Success Manager in Québec employer: FLiiP
FLiiP is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about fitness technology. With a strong emphasis on employee growth, you will have the opportunity to lead cutting-edge projects in AI-driven solutions while collaborating with cross-functional teams in a supportive environment. Located in a vibrant community, FLiiP offers competitive benefits and a chance to make a meaningful impact in the fitness industry.
