Level 2 application support meets Salesforce troubleshooting in Vancouver, supporting Flight Centre Travel Group's global Digital Workplace platforms full time.
As an Application Support Analyst, you will triage, investigate, and resolve issues across integrated systems supporting Onboarding and Customer Success teams. The role uses Salesforce, Nintex K2, Microsoft Power Platform, APIs, and application logs. You will collaborate with Business Analysts, Developers, and QA colleagues to identify root causes and maintain user experience.
Key Responsibilities:
- Own Salesforce Cases from technical triage through resolution or escalation
- Diagnose Level 2 issues across supported applications and platforms
- Trace failures through logs, workflows, monitoring data, and system records
- Escalate issues with evidence, troubleshooting details, and business impact
- Maintain troubleshooting guides, runbooks, and knowledge articles in Notion
Requirements:
- Previous Level 1 or Level 2 application support experience
- Experience with ITSM or Salesforce Case Management environments
- Strong analytical, problem-solving, written, and verbal communication skills
- Experience troubleshooting complex integrated systems and application logs
- Basic SQL, API, workflow, or low-code platform knowledge desirable
Apply your Salesforce, integration troubleshooting, and Level 2 support skills as a Flight Centre Application Support Analyst in Vancouver.
Level 2 Application Support Analyst in Vancouver employer: Flight Centre Travel Group
Corporate Traveller is an exceptional employer located in Vancouver, BC, offering a vibrant work culture that prioritizes fun, personal connections, and employee growth. With a strong commitment to diversity, equity, and inclusion, employees benefit from generous perks, including travel discounts, health and wellness programs, and opportunities for professional development within a global network. Join a team that values your contributions and supports your career journey while making a meaningful impact in the corporate travel industry.
Contact Details:
Flight Centre Travel Group Recruitment Team
