Regional Chief Privacy Officer – Toronto

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries. Our purpose is to "open up the world for those who want to see". Every day, we give people all around the world the opportunity to experience something amazing – travel!

About The Opportunity

Flight Centre Travel Group is seeking a strategic and influential Regional Chief Privacy Officer (CPO) to lead and mature our privacy management program across the region. This is a high-impact leadership role responsible for driving data privacy compliance, advising senior stakeholders, and fostering a culture where customer and employee privacy is a business priority.

Key Responsibilities:

• Partner with the Group Chief Privacy Officer and regional counterparts to develop, implement, and maintain FCTG's privacy management program, policies, procedures, and documentation.
• Lead regional privacy compliance initiatives and ensure adherence to applicable local and trans-national data protection laws.
• Coordinate privacy activities across business, technology, legal, information security, enterprise risk, ethics and compliance, HR, and operational teams.
• Conduct privacy compliance assessments and audits to identify and address risks and regulatory obligations.
• Perform privacy due diligence and vendor assessments to evaluate and mitigate privacy risks.
• Collaborate with legal teams to review client and supplier contracts for privacy and data protection requirements.
• Support bid-writing and commercial teams with RFP responses relating to privacy and data protection.
• Present to prospective and existing corporate clients to address privacy requirements and build trust.
• Lead investigations and responses to privacy incidents, including regulatory reporting obligations where required.
• Develop and deliver privacy awareness programs, training initiatives, and culture-change activities.
• Prepare and present clear, transparent, and business-focused reports for regional stakeholders.
• Serve as the regional subject matter expert on privacy policy interpretation and regulatory requirements.
• Partner with development and technology teams to embed privacy-by-design and privacy-by-default principles into systems and processes.
• Monitor emerging privacy legislation, industry standards, and regulatory developments relevant to the region.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications:

• Bachelor's degree or higher in Business Administration, Law, Finance, Accounting, Engineering, Science and Technology Studies, Information Technology, or a related discipline, or equivalent experience.
• Certified Information Privacy Professional (CIPP) relevant to the region and/or Certified Information Privacy Manager (CIPM).
• Minimum five years' experience in privacy, data protection, privacy law, risk management, auditing, and/or compliance.
• Detailed knowledge of regional privacy and data protection legislation.
• Strong understanding of privacy-by-design, privacy-by-default, and data minimisation principles.
• Knowledge of international data transfer mechanisms, including EU Standard Contractual Clauses and/or Binding Corporate Rules.
• Experience with governance, risk, and compliance (GRC) methodologies.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to balance business objectives with legal and regulatory requirements.
• Excellent written, verbal, and stakeholder engagement skills.
• Experience developing and maintaining privacy documentation and records.
• Ability to build credibility and influence stakeholders at all levels.
• Comfortable working independently and taking ownership of outcomes.
• Demonstrated commitment to ethics, regulatory compliance, customer service, and business integrity.
• Willingness to travel as required.
• Availability to support incident and emergency response activities outside standard business hours when necessary.

Preferred experience with cloud computing, online services, web technologies, enterprise applications and data analytics. Preferred experience with ISO 27001, ISO 27701, NIST, and/or PCI DSS frameworks. Prior experience in retail, travel management services, technology, internet, or high-tech environments is desirable.

Work Perks! - What’s in it for you:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs
• Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Toronto, ON, Canada

For this position, we anticipate offering an annual salary of $175,000-$180,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We welcome applications from candidates with diverse experiences. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible.

Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

Applications close: 20 Nov 2026 Eastern Standard Time