Information Security Trust and Compliance Adviser – Toronto

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

About The Opportunity

Are you passionate about information security, technical writing, and building trust with customers? In this role, you’ll play a key part in supporting customer growth by responding to security questionnaires, RFIs, RFPs, and client information requests. Working closely with Enterprise Security, Corporate Technology teams, Sales, and Account Management, you’ll translate complex technical concepts into clear, customer-friendly responses. This is an exciting opportunity to influence customer confidence, strengthen compliance resources, and help drive business success.

Key Responsibilities

• Respond to information security sections of RFIs, RFPs, implementation requests, and client security questionnaires throughout the customer lifecycle.
• Interpret technical documentation and gather accurate information to support questionnaire responses.
• Collaborate with Enterprise Security teams to understand organizational security controls and emerging developments.
• Liaise with Corporate Technology teams and third-party support providers to resolve technical product questions.
• Ensure all responses meet customer requirements, evaluation criteria, and delivery timelines.
• Exercise sound judgment when handling sensitive information and ensure confidential data is protected.
• Support Sales and Account Management teams by providing information security expertise during customer engagements.
• Maintain information security content within the internal RFP response system.
• Assist business teams in responding to third-party security questionnaires (TPSQs).
• Ensure technical documentation is regionally relevant and appropriately adapted.
• Develop diagrams, charts, and visual content that improve response clarity.
• Partner with Marketing to ensure documentation can be effectively used by implementation and customer-facing teams.
• Provide feedback to Information Security leadership on opportunities to improve trust, compliance, and technical documentation.
• Recommend documentation improvements to IT and technology teams.
• Coordinate the collection and maintenance of trust and compliance documentation.
• Support customer audit activities and documentation requests.
• Assist in preparing regular compliance and security reports for global clients.
• Monitor Corporate Security team schedules and ensure supporting collateral is available when required.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

• 2+ years of experience as a Technical Writer.
• Good understanding of Information Security principles.
• Experience creating customer-facing technical documentation and reports.
• Strong written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical stakeholders.
• Excellent attention to detail and organizational skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong stakeholder management and relationship-building capabilities.
• Demonstrated analytical and problem-solving skills.
• Experience developing charts, diagrams, and documentation to support business needs.
• Diploma or degree in IT, Technical Communication, Technology, or a related discipline preferred.

Work Perks!

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through various initiatives.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.

Benefits Include:

• Generous paid time off policy.
• Travel perks/discounts.
• Health & Wellness Programs.
• Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Group benefits including extended health care, dental and vision.
• Insurance including life, AD&D, critical illness, long term disability.
• Employee Assistance Program.
• RRSP/RPP with matching.
• Tuition Reimbursement Program.
• Employee Share Plan.
• Global career opportunities in a network of brands and businesses.

Location – Toronto, ON

For this position, we anticipate offering an annual salary of $70,000 - $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We welcome applications from candidates with diverse experiences. We thank candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

Applications close: 16 Oct 2026 Eastern Daylight Time.