Become an L3 Platform Support Specialist at Flexspring, where you'll troubleshoot escalated integration issues on our iPaaS platform from the comfort of home. This role demands deep BPMN expertise and integration skills to ensure seamless operations.
At Flexspring, you will play a key role in diagnosing complex production bugs and issues on our integration platform. Your responsibilities include analyzing BPMN processes, writing fixes, and coordinating with cross-functional teams to enhance platform reliability. You'll use Jira for ticket management, ensuring a strong focus on structured problem-solving.
Key Responsibilities:
- Investigate escalated production bugs and integration failures
- Analyze BPMN flows to determine root causes
- Write integration fixes and patch scripts
- Coordinate with QA & Incident Manager via Jira
- Document root causes and resolutions for institutional knowledge
Requirements:
- Bachelor's in IT or Computer Science
- Strong understanding of BPMN and workflow logic
- Proven experience in API integration troubleshooting
- Ability to read/debug scripts under pressure
- Familiarity with Jira and escalation processes
Bring your integration troubleshooting expertise to support Flexspring's platform operations effectively.
L3 Platform Support at Flexspring in Ottawa employer: Flexspring, Inc.
At Flexspring, we pride ourselves on being an exceptional employer that champions autonomy and flexibility, allowing our Cloud Architects to thrive in a supportive learning culture. With comprehensive health benefits, four weeks of paid vacation, and opportunities to work with cutting-edge technologies, we are committed to fostering employee growth and collaboration in a dynamic remote work environment.
