Coordinate airline passenger recovery and re-accommodation from Flair's on-site Toronto, ON (YYZ) Operations Control Centre. Apply sound judgment during disruptions.
Reporting to the Manager, Passenger Operations and Recovery, this coordinator manages passenger recovery, welfare, and communications. The work supports delays, cancellations, diversions, misconnections, and other irregular operations. You will coordinate with OCC, Airports, Customer Service, In-Flight, and operational partners.
Key Responsibilities:
- Monitor flight operations for passenger impacts and disruption events
- Coordinate alternative flights, hotels, meals, transportation, and accessibility assistance
- Prioritize vulnerable travellers, groups, medical cases, and time-sensitive connections
- Provide passenger-impact assessments to the Duty Officer and OCC
- Maintain complete recovery, communication, cost, and escalation records
Requirements:
- Two years of relevant airline or airport operations experience preferred
- Passenger re-accommodation or irregular operations experience strongly preferred
- Strong communication, prioritization, coordination, and problem-solving skills
- Post-secondary education in aviation or related studies preferred
- Ability to obtain and maintain a valid RAIC
Support Flair's network with disciplined passenger recovery, regulatory awareness, clear communication, and coordinated disruption decisions.
Airline Passenger Recovery Coordinator in Toronto employer: Flair Airlines Ltd.
Flair Airlines is an exceptional employer that prioritizes employee growth and a collaborative work culture, making it an ideal place for professionals looking to advance their careers in the aviation industry. Located in Calgary, AB, our team enjoys a dynamic environment where innovation and teamwork drive our mission to make air travel accessible for everyone. With a commitment to safety and reliability, we offer competitive benefits and opportunities for meaningful contributions to our expanding fleet operations.
