Boost franchise success with Fix Network as a Technical Support Specialist. You'll provide essential technical assistance and operational expertise to ensure excellence in the collision repair industry.
Reporting to the Regional Performance Director, the Support Specialist plays a vital role in enhancing franchise operations. You'll assist by troubleshooting technical issues, coaching teams on procedures, and providing day-to-day support. Your expertise will help franchisees align with performance standards while managing urgent requests, document interactions, and analyzing performance challenges.
Key Responsibilities:
- Support franchise partners in achieving operational excellence
- Conduct vehicle reinspections for warranty and quality control
- Review repair estimates against insurance requirements
- Coach teams on estimating systems and best practices
- Document support activities in the Franchise Management System
Requirements:
- 3+ years in the collision repair industry
- Experience in damage appraisal and management
- Strong communication and coaching skills
- Proficient in Microsoft Office Suite
- Valid Canadian driver's license with a good record
Utilize your technical expertise to empower franchise partners and elevate operational quality in the automotive aftermarket.
Technical Support Specialist at Fix Network in Edmonton employer: Fix Network World
Fix Network is an exceptional employer for Collision Repair Technicians, offering a dynamic work environment in Ottawa, ON, where quality and safety are paramount. With a strong commitment to employee growth, the company provides ongoing training and development opportunities, fostering a culture of teamwork and innovation. Employees benefit from working with cutting-edge technology and tools, ensuring they stay at the forefront of the automotive repair industry while enjoying a supportive and collaborative atmosphere.
