Lead partner implementations for Fiska payments, using API integrations and customer support skills while working remotely in Canada or hybrid in Montreal.
As an Implementation and Support Specialist, you will guide software platforms from signed agreement through go-live and ongoing support. You will coordinate kick-offs, integration plans, sandbox access, merchant onboarding, and partner communication. The role combines relationship management with technical troubleshooting and internal systems ownership.
Key Responsibilities:
- Serve as the primary contact for multiple partners
- Lead kick-offs and coordinate integration plans
- Set up sandbox access and partner accounts
- Troubleshoot integration issues through testing and go-live
- Manage post-launch support, reporting, and check-ins
Requirements:
- Three to five years in implementation, onboarding, or partner support
- Direct customer experience integrating software through APIs
- Comfort using APIs and customer relationship management systems
- Flexible approach to changing priorities
- English required; French is a bonus
Support Fiska partners from implementation through payments operations with API knowledge, troubleshooting, and dependable relationship management.
Partner Implementation Specialist Canada in Ottawa employer: Fiska
Join a dynamic fintech firm in Montreal that prioritizes innovation and collaboration, offering a hybrid work model that promotes work-life balance. With competitive compensation, unlimited PTO, and a culture that fosters professional growth, this is an excellent opportunity for a Product Manager to make a meaningful impact in the evolving world of SaaS payments.
