Coordinate audience engagement and ticketing services at the FirstOntario Performing Arts Centre in St. Catharines, using CRM and reporting skills. This permanent full-time role requires weekday availability plus evenings and weekends for events.
Reporting to the Ticketing Services Manager, you will support ticketing administration, rental client services, audience data, and reporting. The position combines customer service, event coordination, website updates, and digital communications. You will help improve workflows while supporting ticket sales, audience development, and client satisfaction.
Key Responsibilities:
- Respond to patron inquiries and process ticketing requests
- Build events in CRM and CMS platforms
- Coordinate rental client information and promotional materials
- Verify event details, accessibility information, and links
- Prepare sales, audience, membership, and fundraising reports
Requirements:
- Two or more years of related experience
- Experience with data, reporting, and spreadsheets
- Strong customer service and written communication skills
- Ability to manage competing priorities and deadlines
- Ability to learn AudienceView, Mailchimp, GA4, and Meta Business Suite
Bring organized ticketing coordination, customer service, and audience reporting skills to PAC programs, clients, and communities.
Audience Engagement Coordinator Ticketing in St. Catharines employer: FirstOntario Performing Arts
The FirstOntario Performing Arts Centre (PAC) is an exceptional employer that fosters a vibrant work culture dedicated to enriching the community through the arts. Located in downtown St. Catharines, employees benefit from a collaborative environment that values creativity and inclusivity, alongside opportunities for professional growth and development. With a commitment to employee well-being and a focus on delivering outstanding live arts experiences, the PAC stands out as a rewarding place to work for those passionate about making a difference in the cultural landscape of the Niagara region.
Contact Details:
FirstOntario Performing Arts Recruitment Team
