Deliver exceptional member service with FirstOntario as a Member Service Representative. Engage in transactional sales and support to enhance member satisfaction.
This role focuses on providing efficient and courteous service to members. Key responsibilities include conducting transactions, addressing member inquiries, and promoting additional services. You will work proactively to meet member needs while tracking referral activities and contributing to branch goals.
Key Responsibilities:
- Execute accurate transactional sales such as bill payments
- Engage members for cross-selling opportunities
- Maintain member-first service practices
- Resolve member inquiries and refer as necessary
- Process transactions efficiently and assist other positions
Requirements:
- Grade 12 education or equivalent
- Previous experience in cash handling preferred
- Strong interpersonal and communication skills
- Proficiency in MS Office applications is advantageous
- Must have reliable internet access for remote shifts
Enhance member experiences through attentive service and sales engagement in this rewarding role with FirstOntario.
Member Service Representative at FirstOntario in Hamilton employer: Firstontario Credit Union Limited
FirstOntario Credit Union offers an exceptional work environment for the Vice President of Wealth Management, combining a hybrid work model with a strong focus on community engagement and professional development. Employees benefit from a culture that prioritizes innovation, mentorship, and strategic growth, ensuring that team members are not only leaders in their field but also active contributors to the community. With a commitment to enhancing service delivery and fostering a collaborative atmosphere, FirstOntario stands out as a rewarding employer for those seeking meaningful impact in wealth management.
Contact Details:
Firstontario Credit Union Limited Recruitment Team
