Use guest service and organized judgment as a Hotel Front Desk Agent handling reservations, arrivals, departures, and telephone requests. Attention to detail supports accurate service.
This Front Desk Agent position manages essential hotel reception activities for arriving, staying, and departing guests. Duties include investigating and resolving complaints, assigning rooms, processing payments, and maintaining vacancy records. You will also provide facility information, area points of interest, special-needs assistance, and wakeup calls.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals, departures, charges, and payments
- Take, cancel, and change room reservations
- Investigate and resolve complaints and claims
- Answer telephones and relay calls and messages
Requirements:
- Attention to detail in a fast-paced environment
- Dependability and sound judgment
- Organized approach to guest service
- Resourcefulness and teamwork
- Authorization to work in Canada
Apply your reservation, payment, complaint-resolution, and guest-service skills as a dependable Hotel Front Desk Agent.
Hotel Front Desk Agent in Kamloops employer: firstnationsjob.com
firstnationsjob.com offers a supportive work environment that emphasizes professional growth and development. Employees have the opportunity to manage complex cases independently, which fosters skill enhancement and career advancement. The company values compassionate communication and collaboration, ensuring a positive workplace culture.
