Front desk agent in Kamloops

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Dependability
• Judgement
• Organized
• Team player
• Resourcefulness

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Support for persons with disabilities: Participates in a government or community program or initiative that supports persons with disabilities
• Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees
• Support for youths: Participates in a government or community program or initiative that supports youth employment
• Support for Veterans: Participates in a government or community program or initiative that supports Veterans, offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
• Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people
• Support for mature workers: Participates in a government or community program or initiative that supports mature workers, Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
• Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities, applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.