Design AI-enabled mortgage workflows in Toronto as a full-time UX Designer using research, prototyping, and usability testing. Make complex operations clearer for employees and partners. Reporting to the Assistant Vice President IT, Application Development, this UX Designer works within a First National product squad. The work spans user research, service design, interaction design, and production-ready specifications. You will collaborate with Product, underwriting, AI engineering, full-stack engineering, and quality teams. Key Responsibilities:
Research underwriters, brokers, servicing teams, and operations users Map journeys, service blueprints, handoffs, and exception paths Create flows, wireframes, prototypes, and interaction specifications Design understandable AI outputs, review paths, and escalation Measure usability, adoption, trust, accessibility, and user feedback Requirements:
Bachelor’s degree or equivalent practical experience Five-plus years delivering complex digital products Portfolio showing research, workflow design, prototyping, and testing Advanced Figma or comparable tool proficiency Experience with complex rules, exceptions, approvals, and accessibility Bring UX research, interaction design, and AI experience skills to First National’s Toronto mortgage technology team.
#J-18808-Ljbffr
UX Designer AI Mortgage Workflows in Toronto employer: First National Financial
First National is an exceptional employer that prioritizes the growth and development of its employees, particularly in the dynamic field of cybersecurity. Located in Toronto, the company fosters a collaborative work culture where innovation thrives, offering comprehensive benefits and opportunities for professional advancement. As an Assistant Vice President, you will not only lead critical security initiatives but also be part of a team that values your expertise and contributions to safeguarding the organization against cyber threats.
