Serve English- and French-speaking mortgage customers as a Bilingual Administrator II in Downtown Toronto, processing requests accurately through multiple channels.
First National seeks a full-time Administrator II for Residential Administration – Customer Administration. You will manage client inquiries, update mortgage accounts, prepare assumption statements, and support timely request resolution. The position requires bilingual fluency, customer service focus, and strong organization.
Key Responsibilities:
- Process client requests received by fax, mail, email, and Chat
- Input accurate new account information into the mortgage system
- Prepare Mortgage Assumption Statements and follow up on documents
- Confirm processed requests and resolutions with clients
- Audit coworker processing for accuracy and update files
Requirements:
- Post-secondary education or equivalent work experience
- Fluency in English and French required for customer interactions
- Mortgage experience is an asset
- MS Office competency and ability to learn systems
- Organizational, prioritization, problem-solving, and customer service skills
Apply bilingual administration, mortgage processing, and careful customer follow-up within First National's Toronto team.
Bilingual Mortgage Administrator Toronto employer: First National Financial LP
First National is an exceptional employer that champions innovation and collaboration in the heart of Toronto. As a User Experience Designer, you'll thrive in a supportive environment that prioritizes professional growth and teamwork, allowing you to make a meaningful impact on mortgage solutions and AI interfaces. With a focus on user-centric design and a commitment to enhancing usability, First National offers a unique opportunity to shape the future of financial services while enjoying a vibrant work culture.
Contact Details:
First National Financial LP Recruitment Team
