Support bilingual mortgage customers from First National's downtown Toronto office using accurate administration and responsive service. This full-time position follows a hybrid working environment.
As a Bilingual Administrator II, you will process client requests under company policy and confirm resolutions promptly. The work includes mortgage systems, customer inquiries, document follow-up, and workflow administration. French and English fluency is required for customer and partner interactions.
Key Responsibilities:
- Process requests received by fax, mail, email, and Chat
- Input accurate new account information into mortgage systems
- Prepare Mortgage Assumption Statements and follow up on documents
- Audit coworker processing for accurate updates
- Confirm resolutions and customer satisfaction with clients
Requirements:
- Post-secondary education or equivalent work experience
- French and English fluency for customer and partner interactions
- Mortgage experience is an asset
- MS Office competency and technology learning capacity
- Organizational skills, attention to detail, and customer service focus
Apply bilingual administration, mortgage systems knowledge, and customer service skills as a First National Administrator II in Toronto.
Bilingual Mortgage Administrator II in Toronto employer: First National Financial LP
First National is an exceptional employer that champions innovation and collaboration in the heart of Toronto. As a User Experience Designer, you'll thrive in a supportive environment that prioritizes professional growth and teamwork, allowing you to make a meaningful impact on mortgage solutions and AI interfaces. With a focus on user-centric design and a commitment to enhancing usability, First National offers a unique opportunity to shape the future of financial services while enjoying a vibrant work culture.
Contact Details:
First National Financial LP Recruitment Team
