Design AI-enabled mortgage workflows in Toronto as a full-time UX Designer using research, prototyping, and usability testing. Make complex work clearer for users. First National seeks a UX Designer, Application Development, with five-plus years of progressive experience. You will combine user research, service design, interaction design, and evidence-based iteration for complex digital products. The position supports employees and partners using AI-enabled mortgage workflows with confidence. Key Responsibilities:
Conduct interviews, observation, surveys, and usability testing with workflow users Map journeys, service blueprints, handoffs, pain points, and exception paths Create flows, wireframes, prototypes, and production-ready interaction specifications Design understandable AI outputs, review paths, overrides, and error recovery Measure usability, adoption, comprehension, trust, and satisfaction outcomes Requirements:
Five-plus years delivering complex digital products through production Portfolio showing research, workflow design, prototyping, and usability testing Advanced Figma or comparable design and prototyping proficiency Knowledge of information architecture, design systems, and engineering documentation Bachelor’s degree or equivalent practical experience in a related discipline Bring AI experience design, mortgage workflow research, and interaction design expertise to First National’s Toronto product squad.
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AI Mortgage UX Designer in Toronto employer: First National Financial LP
First National is an exceptional employer that champions innovation and collaboration in the heart of Toronto. As a User Experience Designer, you'll thrive in a supportive environment that prioritizes professional growth and teamwork, allowing you to make a meaningful impact on mortgage solutions and AI interfaces. With a focus on user-centric design and a commitment to enhancing usability, First National offers a unique opportunity to shape the future of financial services while enjoying a vibrant work culture.
Contact Details:
First National Financial LP Recruitment Team
