Enhance customer relations as a Retail Experience Lead, responsible for operational excellence and team supervision. This role emphasizes cash management and delivering amazing customer service during every shift.
As a Retail Experience Lead, you will oversee store operations, ensuring compliance and education for team members. You'll open and close the store, maintain a clean presentation, assist cashiers, and improve customer experiences through high service standards.
Key Responsibilities:
- Open and close retail store, managing alarm systems
- Greet and assist customers, building lasting relationships
- Provide exceptional customer service and product knowledge
- Assist with onboarding and continuous training of staff
- Handle escalated customer complaints professionally
Requirements:
- 2 years retail industry experience
- High school diploma or GED required
- Proven customer service skills
- Clear criminal record and Provincial Cannabis Certification
- Strong communication, organization, and time management skills
Lead the way in retail excellence while mentoring a team committed to superb service.
Retail Experience Lead with Cash Management employer: Fire & Flower Inc
Fire & Flower Inc. is an exceptional employer that fosters a dynamic work culture in Guelph, Ontario, where employees are encouraged to grow and develop their skills in the retail sector. With a strong emphasis on education and teamwork, we offer comprehensive training programs and opportunities for career advancement, ensuring that our Retail Experience Leads thrive in a supportive environment dedicated to delivering outstanding customer service.
