Elevate the retail experience as a Lead at your store. Oversee operations, ensure exceptional customer service, and guide your team to success.
The Retail Experience Lead plays a crucial role in daily operations and team management. With at least two years in retail and a high school diploma, you'll be responsible for opening and closing tasks, customer interaction, and cash management. This role emphasizes compliance, education, and maintaining high store standards to foster a welcoming environment.
Key Responsibilities:
- Open and close the retail store with alarm management
- Greet and assist customers, model exemplary behavior
- Foster relationships, suggest products, and promote sales
- Train and onboard new team members effectively
- Resolve customer complaints professionally
Requirements:
- Minimum two years' retail experience
- High school diploma or GED required
- Strong customer service skills and positive attitude
- Clear criminal record and provincial Cannabis Certification
- Ability to lift 25 pounds and stand for extended periods
Lead your team to deliver exceptional service and maintain high standards in retail operations.
Retail Experience Lead in Customer Service employer: Fire & Flower Inc
Fire & Flower Inc. is an exceptional employer that fosters a dynamic work culture in Guelph, Ontario, where employees are encouraged to grow and develop their skills in the retail sector. With a strong emphasis on education and teamwork, we offer comprehensive training programs and opportunities for career advancement, ensuring that our Retail Experience Leads thrive in a supportive environment dedicated to delivering outstanding customer service.
