At a Glance
- Tasks: Support mining customers by improving equipment reliability and performance.
- Company: Join Finning, the largest Caterpillar dealer in the world.
- Benefits: Competitive salary, employer-paid medical benefits, and pension plan.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be a trusted advisor and solve complex equipment challenges in mining.
- Qualifications: 5+ years in customer-facing roles with heavy equipment experience.
The predicted salary is between 81000 - 99000 $ per year.
At Finning, the world’s largest Caterpillar dealer, we are looking for experienced Mining Technical Service Representatives – Shovels and Drills to support our mining customers across Canada. In this role, you will serve as a trusted technical advisor for shovel and drill fleets, helping customers improve equipment reliability, availability, and performance.
Working closely with the mine team, you will:
- Build strong relationships with mining customers and act as a trusted technical advisor
- Schedule and conduct customer site visits, equipment inspections, and technical reviews
- Assess shovel and drill machine health and provide detailed analysis and recommendations
- Prepare customer reports and communicate opportunities to improve reliability and performance
- Coordinate with Finning’s Parts and Service teams to ensure required components and support are delivered on time
- Identify potential equipment issues before failures occur and recommend corrective action
- Collaborate with internal teams to ensure exceptional customer service and operational support
Qualifications:
- Journeyperson Heavy Duty Mechanic, Millwright, Engineer, or equivalent mining equipment experience
- Minimum 5 years of customer-facing experience in mining, heavy equipment, or industrial operations
- Valid class 5 driver’s license
- Strong knowledge of shovels and drills
- Caterpillar equipment experience is considered a strong asset
- Excellent verbal and written communication skills
- Strong organization, planning, and time management abilities
- Strong focus on safety, quality, and customer satisfaction
Important Notes:
- This position may be based out of Edmonton, AB or British Columbia
- This position is on a 7x7 shift rotation
What Does Finning Offer?
- 5.75% Employer paid pension, plus up to 1% additional
- 6% voluntary Employee Share Purchase, earns 2% Finning match
- 100% Employer paid medical benefits
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Technical Service Representative in Cranbrook employer: Finning
Finning Canada is an exceptional employer, offering Reliability Engineers the opportunity to work at selected mine sites with a focus on proactive diagnostic management and equipment performance. With a commitment to employee growth, a diverse and inclusive work culture, and benefits such as provided flights and accommodations, Finning fosters a collaborative environment where technical expertise is valued and customer satisfaction is prioritized.
