At a Glance
- Tasks: Serve as a technical advisor for shovel and drill fleets, improving equipment performance.
- Company: Join Finning, the largest Caterpillar dealer, known for its inclusive culture.
- Benefits: Competitive salary, employer-paid medical benefits, pension plan, and employee share purchase options.
- Other info: Dynamic 7x7 shift rotation with opportunities for career growth.
- Why this job: Make a real impact in mining while building strong customer relationships.
- Qualifications: Journeyperson Heavy Duty Mechanic or equivalent experience with shovels and drills.
The predicted salary is between 115000 - 125000 $ per year.
At Finning, the world’s largest Caterpillar dealer, we are looking for two experienced Mining Technical Service Representatives – Shovels and Drills to support our mining customers across Canada. In this role you will serve as a trusted technical advisor for shovel and drill fleets, helping customers improve equipment reliability, availability, and performance.
Working closely with the mine team, you will:
- Perform equipment audits, provide technical recommendations, coordinate service support and ensure equipment operation and maintenance align with Caterpillar OEM standards.
- Build strong relationships with mining customers and act as a trusted technical advisor.
- Schedule and conduct customer site visits, equipment inspections and technical reviews.
- Assess shovel and drill machine health and provide detailed analysis and recommendations.
- Prepare customer reports and communicate opportunities to improve reliability and performance.
- Coordinate with Finning’s Parts and Service teams to ensure required components and support are delivered on time.
- Identify potential equipment issues before failures occur and recommend corrective action.
- Collaborate with internal teams to ensure exceptional customer service and operational support.
Qualifications:
- Journeyperson Heavy Duty Mechanic, Millwright, Engineer, or equivalent mining equipment experience.
- Minimum 5 years of customer-facing experience in mining, heavy equipment or industrial operations.
- Valid class 5 driver’s license.
- Strong knowledge of shovels and drills.
- Caterpillar equipment experience is considered a strong asset.
- Excellent verbal and written communication skills.
- Strong organization, planning and time management abilities.
- Strong focus on safety, quality and customer satisfaction.
This position may be based out of Edmonton, AB or British Columbia and is on a 7x7 shift rotation.
What Does Finning Offer?
- 5.75% Employer paid pension, plus up to 1% additional.
- 6% voluntary Employee Share Purchase, earns 2% Finning match.
- 100% Employer paid medical benefits.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Mining Technical Service Lead – Shovels & Drills in Calgary employer: Finning
Finning Canada is an exceptional employer, offering Reliability Engineers the opportunity to work at selected mine sites with a focus on proactive diagnostic management and equipment performance. With a commitment to employee growth, a diverse and inclusive work culture, and benefits such as provided flights and accommodations, Finning fosters a collaborative environment where technical expertise is valued and customer satisfaction is prioritized.
