Service Supervisor

Are you a proven leader with a passion for safety, operational excellence, and developing high-performing teams? Finning is hiring a Service Supervisor to lead a team of Heavy Equipment Technicians supporting some of the largest Caterpillar equipment fleets operating in Alberta's oil sands. In this role, you'll spend the majority of your time on the shop floor, leading safety initiatives, managing productivity, ensuring repairs are completed right the first time, and delivering on our Customer Service Commitment. This is an excellent opportunity for an experienced technician or frontline leader looking to take the next step in their leadership career.

What You'll Do

• Champion a strong safety culture by leading daily safety discussions, pre-job, mid-job and post-job reviews, ensuring compliance with company safety programs, JHAs, hazard assessments, and National Safety Code requirements.
• Spend a minimum of 80% of your time on the shop floor supporting technicians, monitoring job progress, identifying risks, and ensuring work is completed safely and efficiently.
• Lead, coach, mentor, and develop a team of technicians and apprentices through regular performance conversations, training, engagement, and career development opportunities.
• Manage shop operations by assigning work, optimizing manpower and bay utilization, monitoring productivity, and ensuring customer commitments and operational targets are achieved.
• Drive quality and "service right the first time" execution by overseeing repairs, inspections, technical troubleshooting, tooling requirements, contamination control, and service reporting.
• Collaborate with customers, planners, and internal teams to communicate repair progress, inspection findings, scope changes, warranty opportunities, and key milestones throughout the repair process.
• Ensure adherence to standard operating procedures, warranty and core return processes, and support continuous improvement initiatives focused on customer satisfaction, operational excellence, and Caterpillar best practices.
• Monitor and drive key performance indicators related to safety, employee engagement, customer satisfaction, productivity, quality, and financial performance.

What You’ll Bring

• Proven leadership or supervisory experience with a strong desire to lead, coach, and develop high-performing teams in a heavy equipment maintenance environment.
• Minimum 4 years of experience working with Caterpillar equipment and engines, with a strong understanding of heavy equipment repair processes and customer service delivery.
• Strong knowledge of shop operations, warranty administration, contamination control, Job Hazard Analysis (JHA), hazard assessments, and National Safety Code requirements.
• Excellent communication, planning, organizational, and problem-solving skills, with the ability to effectively manage multiple priorities in a fast-paced oil sands environment.
• Strong business and financial acumen with the ability to interpret operational and financial performance metrics and drive continuous improvement.
• Solid understanding of performance management, employee engagement, workforce planning, and building positive team cultures.
• Journeyperson Heavy Equipment Technician (HET) Certification is considered a strong asset.
• Hands-on experience with Caterpillar dozers, loaders, graders, and excavators, particularly in mining or oil sands operations, is considered a significant asset.

Important Details

This position will be on a 14x14 shift rotation based at the Suncor site.

What Does Finning Offer?

• Comprehensive pension program with employer contributions.
• Employee Share Purchase Plan with company matching.
• Employer paid extended health, dental, and medical benefits available from day 1.
• This role is eligible for Finning’s Short Term Incentive Program.
• Competitive total rewards package designed to support your financial, physical, and personal well-being.

Diversity and Inclusion

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.