At a Glance
- Tasks: Manage customer relationships and oversee repair project execution.
- Company: Join Finning Canada, a leader in equipment services.
- Benefits: Competitive salary, health benefits, and opportunities for growth.
- Other info: Collaborate with teams and engage stakeholders to drive service excellence.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: 5-8 years in technical service and strong communication skills required.
The predicted salary is between 66150 - 80850 $ per year.
Join Finning Canada as a Repair Planner in Prince George, BC, where you’ll manage customer relationships and oversee project execution.
This in-office role emphasizes technical service, project management, and customer support.
As a key point of contact, you will gather requirements for repair projects, produce estimates, and ensure customer satisfaction throughout the process.
Your strong communication and organizational skills will help you effectively collaborate with service teams and engage stakeholders.
Additionally, you will address customer needs while coordinating repair operations and documenting lessons learned.
Key
Responsibilities
- Act as the primary contact for repair and rebuild processes
- Prepare and communicate estimates and project statuses
- Develop detailed service request work scopes
- Monitor project risks and delays while communicating updates
- Facilitate internal collaboration to enhance customer experience
Requirements
- 5-8 years of experience in technical service environments
- Strong understanding of equipment repair processes
- Previous experience with Caterpillar equipment is an asset
- Proficiency in Microsoft Office and Salesforce
- Excellent stakeholder management and communication skills
Bring your technical expertise and customer relationship skills to drive excellence in service at Finning Canada. #J-18808-Ljbffr
Customer-Focused Repair Planner in Prince George employer: Finning International
Finning Canada is an exceptional employer, offering a dynamic work environment in Fort McMurray, AB, where you can lead impactful operations in the mining industry. With a strong focus on employee growth and development, we provide opportunities for continuous improvement and mentorship within a diverse and inclusive culture. Enjoy competitive benefits, including camp and flight accommodations, while making a meaningful contribution to customer success as part of the world's largest Caterpillar dealer.
