Elevate customer service as a Service Coordinator with Finning Canada in Grande Prairie, AB. This in-office, permanent role focuses on coordinating service requests and ensuring efficient repair processes.
As a Service Coordinator, you'll play a crucial role in linking customers with service teams. This position requires strong administrative skills, attention to detail, and problem-solving abilities. You'll manage service requests from inception to final invoice while monitoring repair timelines and quality assurance.
Key Responsibilities:
- Coordinate service request documentation and maintain records
- Partner with teams during repair execution and logistics
- Schedule pre-job, mid-job, and post-job meetings
- Track repair progress and communicate issues proactively
- Ensure documentation meets Service Excellence standards
Requirements:
- 2-4 years in service coordination or similar fields
- Excellent verbal and written communication skills
- Strong attention to detail and organizational abilities
- Proficiency in administrative tools and processes
- Mechanical aptitude and interest in service operations
Bring your coordination expertise and commitment to excellence to support Finning Canada's customer service goals.
Service Coordinator at Finning Canada in Grande Prairie employer: Finning International
Finning Canada is an exceptional employer, offering a dynamic work environment in Fort McMurray, AB, where you can lead impactful operations in the mining industry. With a strong focus on employee growth and development, we provide opportunities for continuous improvement and mentorship within a diverse and inclusive culture. Enjoy competitive benefits, including camp and flight accommodations, while making a meaningful contribution to customer success as part of the world's largest Caterpillar dealer.
