At a Glance
- Tasks: Elevate customer experiences and oversee service commitments for financial clients.
- Company: Join Finastra, a leader in financial technology, located in Mississauga.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Dynamic work environment focused on enhancing client relationships.
- Why this job: Make a real impact on customer satisfaction and service delivery.
- Qualifications: University degree or college diploma, experience in Service Management, and strong leadership skills.
The predicted salary is between 82800 - 101200 $ per year.
Elevate customer experiences as a full-time Service Delivery Manager at Finastra in Mississauga.
Oversee service commitments, reporting, and issue management, ensuring top-notch support to financial clients.
Working under the Director of Technical Customer Support, this vital position oversees daily service commitments and enhances client satisfaction.
With responsibilities across release planning, service level performance, and critical issue resolution, you'll ensure adherence to service agreements.
Your leadership will be crucial in nurturing a customer-focused culture while managing the effectiveness and health of delivered services.
Key
Responsibilities
- Set up governance structure for service performance review
- Deliver issue resolutions according to support agreements
- Manage and execute release delivery plans for customers
- Provide accurate, regular service performance reports
- Implement recovery plans for unmet service commitments
Requirements
- University degree or College diploma in relevant field
- Experience in Service Management and ITSM
- ITIL methodologies understanding and certification preferred
- Proven leadership and communication skills
- Strong problem-solving abilities under pressure
- Make an impact on customer satisfaction and service delivery at Finastra. #J-18808-Ljbffr
Service Delivery Manager Role in Mississauga employer: Finastra
Finastra is an exceptional employer that fosters a dynamic work culture in Mississauga, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, including hands-on experience with cutting-edge technologies like Docker and Kubernetes, while enjoying a hybrid work model that promotes work-life balance. Join us to be part of a team that values your contributions and supports your professional development in a meaningful way.
