Become a pivotal Subject Matter Expert for Fusion Global PAYplus at Finastra, tackling technical escalations and ensuring smooth client operations in production environments. This role requires exceptional troubleshooting expertise and strong customer engagement skills.
Finastra is looking for a dedicated SME for Fusion Global PAYplus (FGPP) production support. Your expertise will guide clients through complex issues, providing technical solutions and configuration support. Close collaboration with L1, L2, and other teams enhances customer satisfaction and promotes timely incident resolution.
Key Responsibilities:
- Act as senior support for FGPP production issues
- Manage escalations from L2 teams to resolve complex problems
- Lead root cause investigations and implement timely workarounds
- Recreate production issues for effective troubleshooting
- Analyze payment processing flows to identify transaction failures
Requirements:
- Hands-on experience with FGPP in production settings
- Proven issue analysis and troubleshooting capabilities
- Experience configuring FGPP profiles and rules
- Strong knowledge of trace analysis and SQL investigations
- Excellent communication and collaboration skills
Leverage your FGPP expertise to strengthen client solutions and support in a dynamic financial services environment.
FGPP Subject Matter Expert at Finastra in Mississauga employer: Finastra
Finastra is an exceptional employer that fosters a dynamic work culture in Mississauga, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, including hands-on experience with cutting-edge technologies like Docker and Kubernetes, while enjoying a hybrid work model that promotes work-life balance. Join us to be part of a team that values your contributions and supports your professional development in a meaningful way.
